Frequently Asked Questions
We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at nnnnancyyy@gmail.com (Monday - Friday 9am to 5pm PST) We are happy to answer all questions you may have!
Orders & Payments
Changing or Cancelling an order
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.
However, returning your purchase is easy. For additional information, please email us nnnnancyyy@gmail.com.
Promotional Terms and Conditions
All items in the sale category, One-Of-A-Kind Crystals and Large Crystals are final sale and cannot be returned. Discount codes and promotions cannot be combined or stacked upon one another; only one can be used per order. Discount codes and promotions are not valid on subscription items.
Payment Methods
PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Store credit and gift certificates- Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. Our E-Gift Cards are instantly delivered via e-mail, redeemable on our website, and they never expire!
Order Verification
An order may be flagged as fraud or need additional verification on our end due to a number of factors. These can include issues with payment, discrepancies between the location where the order was placed and the shipping address, or other irregularities that raise security concerns. To ensure the safety and legitimacy of your purchase, we may reach out to you for additional identification or payment verification. This step is to confirm that you indeed placed the order and to protect you from potential fraud. If this happens with your order, we will reach out to you right away to ensure that the delays are minimal.
Currency
We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.
Shipping & Delivery
How much will it cost to ship my order?
For all domestic orders within the continental United States:
Orders less than $99 ~ $6.00 Ground Shipping
Order above $99 ~ FREE Ground SHIPPING
For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
How long will it take for my order to ship?
Please allow a processing time of 3 to 7 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take longer.
Bahati Crystal does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.
How long will I have to wait to receive my package?
Typically, shipping time is between 4 and 28 business days, with international shipping taking up to 4-6 weeks.
- Orders shipping via Ground may take 7 to 14 business days to be delivered.
- Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected).
- International Orders may take up to 6 weeks to arrive.
- Business days do not include weekends and/or holidays.
Why is it taking longer than usual for my order to arrive?
Once the package has been picked up and transferred to the shipping provider, Bahati Crystal is no longer responsible for other delays that may occur.
As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.
My order says the shipping label has been created. What does that mean?
When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking. Please allow 10-14 business days, and let us know if there's no further movement within that time frame.
If you have any other questions about your order, please email nnnnancyyy@gmail.com with these delays in mind.
My package tracking says "returned to sender." What do I do now?
My package tracking says "returned to sender." What do I do now?
If your package was returned to sender, there was likely an issue with your shipping address that made your order undeliverable and your package will be returned to our warehouse.
You have 30 days (from the date the package is returned to us) to contact us and claim back the items. After 30 days, the items will be put back into stock.
International Orders
For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped (the weight) and how quickly you wish to receive your package International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
Please allow up to 4-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can!
However, after your package leaves the Bahati Crystal, we have no control over the speed to which it arrives at your doorstep.
Returns
Return Policy
We want you to be 100% satisfied with your crystal energy! See below for details on our return policy.
Do you offer returns?
It depends. Since every crystal is unique, there might be slight differences between the picture and the actual product. If this concerns you, please consider your purchase carefully.
How do I start the return process?
To request a return:
Head to our website and log into your account.
Navigate to the order you wish to return and click on it.
In the upper right hand corner, there will be a “Request Return” button.
Click on the button and fill out the questions to follow.
Once you finish, our customer service team will review your request and either approve or deny it.
If your return is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse.
When do I need to ship the merchandise back to Bahati Crystal?
The merchandise must be shipped back to us within the aforementioned 30-day window of receiving your package, once your return has been approved.
Are shipping charges refundable?
No, they are not.
Is there a restocking fee?
Orders of $200+ will incur a 10% restocking fee.
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If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!
Tracking Your Return
We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Bahati Crystal to replace it.
Please follow the instructions emailed to you once your return is accepted.
Damaged Items
If you receive an item that is damaged or defective, please contact customer service immediately. All damages must be reported to our customer service team within 14 days of receiving your product.
Refunds
Once we receive your return, and it has been processed, we will refund your original method of purchase. Please note, returns do take us 3-10 business days to process upon reaching our facility to process - they are logged into our system every Thursday.
Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Gifting Bahati Crystal
Pay with Gift Cards
Gift cards can be redeemed during checkout. When filling out your payment information, place your gift code in the gift card or discount code box, and hit apply. Once you click “APPLY”, your total will be adjusted.
Gift Receipt
We do not include an invoice or receipt in any packaged order that is shipped out. If your package is a gift, they will not receive any information about the value of the package contents.
Why Bahati Crystal
Passion and Expertise
Deep knowledge and love for crystals.
We want to be assured that our crystals are of the highest quality, and that they were obtained in a loving way. The reason we spend so much time hand selecting our crystals from our trusted vendors, is that we want each crystal to be vibrating at its highest frequency when it arrives to its new home.
Trusted Sourcing
Partnerships with reliable, ethical suppliers.
Customer Focused: Dedicated to helping you find the perfect piece.
While buying crystals in mass quantities from certain sources may result in a lower cost, we prioritize the authenticity, energetic integrity and ethical sourcing of our crystals above all else.
At the end of the day, we buy from someone we trust, and we want you to do the same. So whether you’re looking through your local crystal shop, or shopping online, make sure that the stones you’re looking to handle and place in your home are coming from a source you trust.
Crystal FAQs
Purify My Jewelry
though your jewelry is cleansed before it reaches you, it's still essential to purify it yourself before wearing it to align its energy with yours. There are several effective ways to do this, and here are our top four recommendations:
Place your jewelry on the soil or branches of a thriving houseplant for 24 hours.
Leave your jewelry outdoors in sunlight or under the light of a full moon for at least 4 hours.
Pass your jewelry through the smoke of a burning sage or Palo Santo stick until you feel its energy stabilize.
Rest your jewelry on a piece of selenite or quartz crystal for a minimum of 6 hours.
Raw, Tumbled, Touchstone
While the energetic healing properties of your crystal will remain the same regardless of shape, size, color, or texture, each experience you have with these crystals may differ.
How do I choose the right crystal for me?
Trust your intuition! Many people feel drawn to a particular crystal because it resonates with their energy. Alternatively, you can select a crystal based on its meaning and the specific intention you have, such as healing, protection, or clarity.
How do I use crystals in my daily life?
Crystals can be:
Worn as jewelry.
Placed in your home or workspace for positive energy.
Used in meditation or intention setting.
Carried in a pocket for on-the-go support.
How do I cleanse and charge my crystals?
Cleansing removes negative energy, while charging restores a crystal’s natural vibrations. Common methods include:
Cleansing: Rinse with water, smudge with sage, or place in moonlight.
Charging: Place under sunlight, bury in soil, or use a crystal cluster like clear quartz.
Why does my crystal look different from the picture?
Every crystal is unique in shape, color, and texture, which is part of their charm. Slight differences between photos and the actual product are natural.
Are crystals suitable for beginners?
Absolutely! Start with versatile and popular crystals like amethyst, rose quartz, or clear quartz, which are known for their gentle yet powerful energies.
How long does it take to feel the effects of a crystal?
The experience varies for everyone. Some feel an immediate connection, while for others, it may take time and consistent use to notice subtle changes.